Frequently Asked Questions

Postage

Do you deliver worldwide?

Yes, we deliver worldwide.

Postage rates vary by territory, with the UK being the nearest (and cheapest), followed by Europe, then the rest of the world.

Postage costs will be shown at checkout.

How are the prints packaged?

Prints are sent rolled in a thick cardboard tube.  If you would like the prints to be sent flat then contact us to discuss your requirements.

How long will it take to receive my prints?

We aim to fulfil your order as quickly as possible but it may take up to 28 days.

You will receive email updates when your order is being processed and when it is dispatched.

Prints

Can I get a print at a specific size?

We are happy to discuss your requirements.  Please use the contact form to send us the details.

Can I order framed prints?

We do not offer a framing service.

The standard size prints are designed to fit off the shelf frames with an optional mount which can be bought online or in art supply shops.

If you require customised framing, we suggest finding a local framers that can discuss your requirements directly.

What paper are the prints on?

Hahnemühle Photo Glossy 260 gsm paper is a classic photo inkjet paper. The resin coated substrate material has a microporous inkjet coating which is specifically designed for photography.

What sizes of print are available?

Each image will have it’s own options for available print sizes.

Why do some of the images look pixelated?

While we use high definition video to create the prints, the size of the source image is somewhat lower than traditional printing so the resulting image will always appear pixelated.

Rather than try to smooth the image artificially, the pixelation is kept as clear as possible to be truthful to the process.

Additionally, some algorithms bring out harder edges and more glitchy details.  As with different film stock and processes in chemical photography, these artefacts are an intrinsic part of the process that reveal hidden details of how digital technologies record, process, and store our data.

Returns

Can I return prints if I’m not satisfied?

Of course.  If there is any damage to the prints in transit, or if you are not entirely satisfied with the prints, you can send them back within 14 days for a full refund.