Frequently Asked Questions

Postage

Do you deliver worldwide?

Yes, we deliver worldwide.

Postage rates vary by territory, with the UK being the nearest (and cheapest), followed by Europe, then the rest of the world.

Postage costs will be shown at checkout.

How are the prints packaged?

Prints are sent flat in a cellophane sleeve, between two layers of cardboard, and packaged in an A3 cardboard print postage box.

How long will it take to receive my prints?

We aim to fulfil your order as quickly as possible but it may take up to 28 days.

You will receive email updates when your order is being processed and when it is dispatched.

Prints

Can I get a print at a specific size?

We are happy to discuss your requirements.  Please use the contact form to send us the details.

Can I order framed prints?

We do not offer a framing service.

The standard size prints are designed to fit off the shelf frames with an optional mount which can be bought online or in art supply shops.

If you require customised framing, we suggest finding a local framers that can discuss your requirements directly.

What are limited editions?

To ensure that each print represents value for money, every image is limited to a set number of prints that will be produced from it.

Each print comes with a certificate of authenticity that is signed by the artist and has its own unique edition number written on it.

The artist may keep a couple of artist proof prints for exhibition but once an edition is sold out, no new prints of it will be sold again.

What paper are the prints on?

Hahnemühle Photorag 308gsm. The white cotton artist’s paper, with its characteristic, wonderfully soft feel, boasts a lightly defined felt structure, lending each artwork a three-dimensional appearance and impressive pictorial depth. Combined with the matt premium inkjet coating, this paper produces outstanding prints that feature brilliant colours, deep blacks, striking contrasts and perfect reproduction of detail.

What sizes of print are available?

Landscape images are available to fit an A3 frame with space for an optional (but recommended) card mount.

Why do some of the images look pixelated?

While we use high definition video to create the prints, the size of the source image is somewhat lower than traditional printing so the resulting image will always appear pixelated.

Rather than try to smooth the image artificially, the pixelation is kept as clear as possible to be truthful to the process.

Additionally, some algorithms bring out harder edges and more glitchy details.  As with different film stock and processes in chemical photography, these artefacts are an intrinsic part of the process that reveal hidden details of how digital technologies record, process, and store our data.

Returns

Can I return prints if I’m not satisfied?

Of course.  If there is any damage to the prints in transit, or if you are not entirely satisfied with the prints, you can send them back within 14 days for a full refund.